You will find travel agencies that are still managing travels and tour packages by hand. A lot of papers are wasted daily to evaluate tours and collaboration among departments within the travel agencies is tough.
Walk in a typical travel agent and also you see stack of papers in stock with all of tour itineraries, some might be also outdated. If you’re fortunate enough, you receive a good prices for the tour since the travel agent didn’t update the prices or tours on the real-time basis. Primary challenges for travel agencies include business operations, costings and worker management.
Business Operations Challenges
- Updates of holiday packages weren’t applied across all departments and branches, affecting front desk employees selling packages with old prices – incurring losses
- Damage to front desk employees to evaluate updates because there weren’t any online, centralized database
- Break-lower in communications among departments and difficulty to speak among branches
Costing Challenges
- Considerable amount of papers used and inefficient printings for holiday packages and itineraries – incurring extra overheads
- Employees have to work extra hrs to accomplish checkings and coordination by hand – incurring extra employees wages
- Communications using conventional methods including faxes, scans, telephone calls and home phones incurring additional costs
Worker Management Challenges
- Fraud of employees punching cards for one another, making losses for added overtime payments
- Foliage is managed by hand without precision and frequently miscalculated
- Additional employees needed every finish of month to calculate working hrs to compute payroll
Travel Agent Management System – What’s Good?
For any travel agent management system to operate, it ought to a minimum of possess the below features. I’m, however, generalizing according to typical travel agencies which still operate by hand in Malaysia. For just about any IT systems to operate, it ought to solve the greatest challenges and bottlenecks inside your business. And so the below list is simply a general one.
Real-time, centralized travel itineraries and uploading of tour files
- The travel agent management system will be able to centralize data and real-time for you to allow uploads of tour files for fast viewing, real-time information across whole company, branches as well as with exterior agents, also allowing front desk employees to disseminate information precisely.
